Erroneous payment to a merchant

Erroneous payment to a contact

I haven't received my money

My bank details were phished

My cashless card/bracelet top-up went wrong

My payment was declined but I have been debited on my meal vouchers, what can I do?

I get a message that my bank is refusing the payment.

What are the payment limits?

My card expired, how do I add a new one?

I cannot add my Bancontact card

I want to change my linked bank account

Which companies can send me invoices via my Payconiq by Bancontact app?

I've already paid a bill but it's still in the 'TOP PAY' section.

I have already paid my bill by scanning the QR code printed on the paper version.

How long can I keep my invoices in my app?

I would like to receive invoices linked to several email addresses.

My invoice is not correct (wrong amount, etc.).

I paid an invoice twice.

I would like to continue receiving invoices in paper format or by email.

What is an overdue invoice?

I haven't yet received an invoice from my supplier

Which companies can send me invoices via the app?

I have already paid a bill but is is still in the "To Pay" section of the app

My friends can’t contribute to my money pot with their banking app

My friends can’t contribute to my money pot with their banking app

I want to change my phone number or email address

My email address is already in use

What do you use my data for?

How can I pay with my meal vouchers?

Can I add multiple meal voucher cards in the app?

My payment was declined but I have been debited on my meal vouchers, what can I do?

I can't add my Sodexo/Pluxee card, I get a message saying that the number or validity date of my card is incorrect.

The amount shown is € 0, but I still have meal vouchers on my Pluxee card.

I have a problem purchasing a NMBS/ De Lijn ticket within services

I don’t find all the cash dispensers on the map

My location isn’t shown on the map.