Erroneous payment to a merchant

Erroneous payment to a contact

I haven't received my money

My bank details were phished

My cashless card/bracelet top-up went wrong

My payment was declined but I have been debited on my meal vouchers, what can I do?

I get a message that my bank is refusing the payment.

What are the payment limits?

My card expired, how do I add a new one?

I cannot add my Bancontact card

I want to change my linked bank account

Which companies can send me invoices via my Payconiq by Bancontact app?

I've already paid a bill but it's still in the 'TOP PAY' section.

I have already paid my bill by scanning the QR code printed on the paper version.

How long can I keep my invoices in my app?

I would like to receive invoices linked to several email addresses.

My invoice is not correct (wrong amount, etc.).

I paid an invoice twice.

I would like to continue receiving invoices in paper format or by email.

What is an overdue invoice?

I haven't yet received an invoice from my supplier

Which companies can send me invoices via the app?

I have already paid a bill but is is still in the "To Pay" section of the app

I want to change my phone number or email address

My email address is already in use

What do you use my data for?

How can I pay with my meal vouchers?

Can I add multiple meal voucher cards in the app?

My payment was declined but I have been debited on my meal vouchers, what can I do?

I can't add my Sodexo/Pluxee card, I get a message saying that the number or validity date of my card is incorrect.

The amount shown is € 0, but I still have meal vouchers on my Pluxee card.

I have a problem purchasing a NMBS/ De Lijn ticket within services

I don’t find all the cash dispensers on the map

My location isn’t shown on the map.